Shipping & Returns

Returns Policy


Buyer is responsible for return shipping. You may return most new, unopened items within 21-days of order. Return authorization option on order is only available for 15-day after delivery date. A restocking fee may be applied. There are NO fees for exchanges. Original shipping cost always deducted.

  • You are required to request a return authorizations NO EXCEPTIONS
  • Orders returned after the expiration period will not be refunded NO EXCEPTIONS.
  • Any items returned without original documentation will not be refunded NO EXCEPTIONS.
  • All returned items must have all tags attached, sealed and UNOPENED in their original condition. Items without all applicable tags, slightly cut, tampered with, or just in bad returned condition will not be refunded. NO EXCEPTIONS.
  • We do not accept partial returns. Meaning, you cannot overstock for a project then send back what is left!
  • Restocking fee, 15-35% of original price. Any promotion, such as "Free shipping", coupons, or Cart discounts applied on the order will be forfeited and the original charge will apply.
  • We reserve the right to refuse a return for any reason valid or not.
  • CLOSEOUT ITEMS CANNOT BE RETURNED OR EXCHANGED. THESE ITEMS ARE FINAL SALE!
  • NO RETURNS OR EXCHANGES ON  ITEMS UNDER 2$.THESE ITEMS ARE FINAL SALE!

You should expect to receive your refund within 5-10 business days after we receive your package. For any concerns please do not hesitate to contact us via email returns@craftsoutlet.com

 

Return instructions

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email us directly at returns@craftsoutlet.com

 

Exchange Policy

If you happen to buy the wrong size item, which is common, there will be no fees for the exchange and we will reship the items back to you for free. Just send it back to us with your desired size. Original shipping cost always deducted.



Shipping  

We ship daily, usually we ship 1-2 business days after you place your order. Orders with large number of items, 10 or more, may take upto a week to ship. We do replace colors or sizes, if you do not not want replacement, please write in the note section, "NO REPLACEMENT"


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.